FREQUENTLY ASKED QUESTION

If you’re interested in our products, You have 3 ways to get the price:

  1. E-mail us at [email protected] at any time you wish, please specify the product SKU. Emails left will be promptly replied as soon as we see it. 
  2. On-line: Leave us a message at the website Contact Us page,  please specify the product SKU. Messages left will be promptly answered as soon as we see it.
  3. Call our Sales Department at +86 755-22200020, our work hour is from 9:00 am to 6:00 pm Beijing Time, from Monday to Friday.

 

Ecmovo is a factory which takes the on-demand production business mode. The mass production process is under sales-contract only. It allows us to focus 100% on customers’ demand and work closely with our customers, eventually jointly work out the best fit solution. If you would like to order from us, first of all, please contact us with your exact demand.

You can place your orders with Ecmovo in 3 ways:

  1. E-mail us at [email protected] to place your orders at any time you wish.
  2. On-line: Leave us a message at the website Contact Us page to place your orders.
  3. Call our Sales Department at +86 755-22200020 to place your orders, our work hour is from 9:00 am to 6:00 pm Beijing Time, from Monday to Friday.

Yes, your transaction is secure on this website. To provide the highest level of security for our customers, our entire website is secured with HTTPS (Hyper Text Transfer Protocol Secure), which means all communications between your browser and the website are encrypted.

You may notice a closed pad lock in the address bar of your internet browser, which displays this icon to indicate you are on the secure web site. Some operating systems also highlight the address bar in green to signify this.

Generally, payment terms can be negotiated between customer side and us. Usually we accept PayPal, Western Union, TT as secure payment methods, you can choose any of it for your reference.

Please be aware that we take the on-demand production business mode and mass production is under sales-contract only. Actually the delivery time depends both on the R&D period and your order quantity. We promise to deliver the goods as soon as the mass production is accomplished. Then you would receive your order within 3~5 working days via DHL or UPS Express as officially promises. Other express services are also available at your request.

Yes, we have a quality policy and guidelines. Ecmovo,Ltd. is committed to quality by strictly complying to ISO/TS 16949 in process from design to delivery. Each Ecmovo employee is personally responsible for the quality of his or her work and is empowered to initiate action to ensure both quality and continuous improvement within the company.

1. Every Ecmovo actuator is confirmed to get pass a full function OQC test and finish full function at HALT test before leaving the factory.

2. Every Ecmovo actuator is under 2 years full warranty. Please carefully inspect the products within 3 Working-Days from the day of receipt, otherwise overdue request will not be covered in warranty.

3. If the exterior-package is broken or parcel is short in quantity when arrived , please apply for compensation from express company.

4. If your received products are broken or damaged or short of quantity when you inspect, please contact with our sales right away.